Chief Administrative Officer (CAO)

Posted on Nov. 27, 2019

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Position Details:

Employer: Town of Redcliff

Location: Redcliff, AB

Industry: Municipal Government

Position Outline:


Located in the SE corner of Alberta, adjacent to Medicine Hat, the Town of Redcliff is known as the Greenhouse Capital of the Prairies and offers the best of small town living.  Bordered by the South Saskatchewan River and the TransCanada Highway, Redcliff is a safe, vibrant and historical community offering a great balance between living, working and playing!

At the Town of Redcliff, we focus each day on enriching the lives of our 5,600 citizens, and many visitors by providing quality services in an exceptional environment.  For additional information, please visit our website at


Reports to: Mayor & Six Councillors

Position Summary: As the administrative head of the municipality, the Chief Administrative Officer (CAO) will lead the senior leadership team and staff (approximately 40 employees – increasing seasonally to approximately 60 employees) by developing and implementing services, programs, projects, policies, and objectives as established by Council.  This position is responsible for overseeing all municipal services including public services, finance and administration, planning and engineering and community and protective services.


  • $18M Operating Budget
  • $3M Capital Budget

Direct Reports:

  • Director of Finance & Administration
  • Director of Community & Protective Services
  • Director of Public Services
  • Director of Planning & Engineering
  • Executive Assistant
  • Manager of Legislative Services


Town of Redcliff is seeking a solid strategic leader to ensure that the Town remains a key driver and player within the region.  Key areas of responsibility include:

  • General Administration:
    • Establish, implement, and monitor key performance indicators that are clear and measurable with respect to the delivery of municipal services. 
    • Ensure all required bylaws, resolutions, and records of the municipality are regularly reviewed, current, and available to the public.
  • Serving as the Sole Advisor to Council:
    • Ensure Council receives all information it requires to make effective and well-informed decisions, and that all employees, as well as the general public, are informed of said decisions and aware of Town affairs. 
    • Guarantee that the policies and programs of Council are implemented and carried out.
    • Attend all regular and special meetings of Council, including other meetings as requested by Council and provide advice on relevant matters.
  • Communication & Public Relations:
    • Deliver top-notch customer service to both internal and external stakeholders and ensure it is a priority.
    • Ensure the prompt and proper handling by administration of all requests, enquiries, and complaints by the public, including the establishment of Town policies and procedures dealing with complaints.
    • Act as a liaison with representatives externally such as boards, commissions, agencies, consultants, neighbouring municipalities, industry, and other levels of government.
    • Develop effective regular and open communication strategies that advance the interests of the Town, its residents, and its stakeholders.
    • In conjunction with the Mayor, and unless otherwise directed by policy of Council, serve as the key spokesperson for the release of public information for the Town.
    • Attend community events as required, which may include occasional evenings and/or weekends.
  • Financial Management:
    • In concert with the Director of Finance & Administration, direct the preparation of capital and operating budgets and submit same to Council with supporting documentation; act as the senior staff member in charge of budget expenditures and financial controls.
  • Legal & Legislative:
    • Continuously advise and ensure that Council and Administration are aware of any potential legal or legislative issues.  Serve as the Town liaison with legal counsel on such matters.  
  • Strategic Planning:
    • Research, suggest, and implement new and additional revenue sources.
  • Leadership & Human Resource Management:
    • Establish, promote, and maintain comprehensive human resources policies, procedures and programs covering the selection, compensation, development, retention, appraisal and placement of Town employees within established policies.
    • Recommend to Council new positions, salary grid adjustments, fringe benefits, and improved working conditions.  Make sure that performance reviews are conducted on an annual basis.  
  • Economic Development:
    • Work closely with Council to develop and implement new and innovative ways to increase the profile of Town of Redcliff, perception of Town of Redcliff as an employer of choice, and awareness of Town of Redcliff as a destination for business.


As the CAO, you will possess the following to be successful:

  • Strong executive leadership skills with the proven ability to provide guidance and support, coupled with the willingness to mentor staff for succession planning purposes.
  • Open and supportive collaborative leader who supports a team approach and leads by example while maintaining accountability.  Sets an example for others to follow.   
  • The hunger and drive to move things forward and get things done, as well as a strong sense of urgency.
  • Excellent interpersonal skills with considerable presence and energy.  Someone who is direct and to the point when required.
  • Able to practice an open and transparent form of communication (oral and written) to staff, contractors, vendors, ratepayers and Council.  Proven ability to listen.
  • Able to create and foster positive professional relationships with other levels of government, neighbours, and the general public, while always representing the Town in a positive fashion.
  • Capacity to work within a changing environment and not afraid to hit conflict and resistance head on.  Willing to explore new ways of doing things.  
  • Can make difficult decisions and stand behind those decisions.
  • Politically savvy with the ability to know and understand legislative and regulatory processes together with the intuition to read the political implications of recommendations and actions.
  • Unimpeachable ethical and moral standards.  Demonstrates personal integrity and is trustworthy.


The ideal candidate will possess a post-secondary education in Business Administration, Commerce, Public Administration, or a combination of relevant training and senior leadership experience will be considered.  This includes:  

  • Minimum of five (5) years of related and progressive senior management experience, preferably in a local government setting.
  • Demonstrated experience in leadership, strategic planning, organizational development, team building, conflict resolution, and labour relations.
  • Demonstrated ability to work effectively with elected officials, volunteer boards, outside agencies, unions, as well as experience with public participation process, policy, and public service delivery.
  • Familiarity with budgets and implementing capital works and infrastructure improvement programs.
  • Demonstrated knowledge of the Municipal Government Act (MGA) and related statutes or equivalent experience managing in a government environment.


A competitive compensation package will be provided to the successful candidate.  This includes an attractive base salary, a comprehensive benefits package, LAPP (Local Authorities Pension Plan), and a self-directed matching RSP program.  Details will be discussed in further conversations.


James Davies                         

Managing Director

DCG Executive Search Services Ltd.

Phone: (780) 758-9796

E-mail: [email protected]




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